Shipping & Returns

Shipping:

All products on the website are in-stock and will ship within 1-3 business days. 
We do not ship on the weekends. 
Free shipping on orders over $100
*Jayden Layne is not responsible for lost packages. You would file a claim through USPS.
Otherwise, email brittani@jaydenlayne.com for further concerns.

Returns: 

We have a 14-day exchange policy, which means you have 14 days after receiving your item to request an exchange. 

To be eligible for an exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at brittani@jaydenlayne.com. Please note that returns will need to be sent to the following address: 309 Market St C Tomball, TX 77356

Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at brittani@jaydenlayne.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). Please get in touch if you have questions or concerns about your specific item.

Sale items are final sale